The OpenSearch Project | Amazon Web Services
Product Operations Portfolio
About Me
Seasoned Business Strategist and Product Operations Producer with 8+ years of Amazon experience. As the lead Program Manager for OpenSearch at AWS, I focus on crafting holistic programs focused on business development across the Product, Design, Engineering and Go to Market teams. I ensure speed, quality and customer adoption are key drivers of the feature development lifecycle, and drive ambiguous initiatives that require strategic thinking and tactical execution. I value new and innovative approaches when developing programs, rituals and tools for teams, and dive deep into areas of opportunity with cross-functional stakeholders to build long-term solutions. I’m seeking to leverage my dynamic skillset to drive the development and execution of impactful strategies within emerging AI/VR industries.
Product & Go to Market Operations
Strategic Roadmap Planning
Market Research & Analysis
Product Marketing Management
Partnerships
Data Visualization
Operational Excellence
Agile Methodologies & Process Optimization
Change Management & Communication
Business Strategy & Development
Github, Github Projects, Zenhub Workflows
OpenSearch Dashboards, Amazon Oculus
Atlassian JIRA, Asana, Figma, Confluence
HTML, PowerBI, Microsoft Applications
Industry Knowledge, Tools and Skills
Experience
UX Design Program
Developed and launched the OpenSearch Design Program within the organization. The program is dedicated to helping OpenSearch designers deliver successful outcomes to the OpenSearch teams they support within the organization as well as customers. The program guides designers through effective use of OpenSearch’s user research, design system, and UX best practices.
Programs:
Artifacts
Design Critique Program
Design Peer Program
Design Showcase Program
Design System Program
Design Jam Program
Design Education Program
OpenSearch Design Onboarding Program
Weekly Backlog Refinement
Weekly Capacity Planning
Bi-Weekly Sprints and Retrospectives
Monthly Design Review
Design Brief Template
Design Product Intake form
Design Team Charter
Design Strategy 3 Year Plan and Roadmap
Design Operating Model
Bi-Weekly Sprint Shareout Template
Bi-Weekly Retrospective Template
Asana how-to guides
Github how-to guides
Figma how-to guides
Design Critique Template
Design Peer Review Template
Design Showcase Demo Template
Design Onboarding Documentation
Wireframes Mockups
Persona User Journey Flows
Research Operations Program
I developed and launched the Research Operations Program as a mechanism for building and onboarding world-class tools and processes to empower researchers, designers, and cross-functional stakeholders to gather and learn from organizational insights about our past, present, and future customers. I crafted and streamlined artifacts and processes that enable the OpenSearch Research and Design team within the organization to scale.
Programs:
Artifacts:
Insights Program
UXR Health (Metrics) Program
CXR Health (Metrics) Program
Research Bar Raising Program
UXR Office Hours Program
Self Service Research Toolkit
UX Research Guide
Research Brief Template
Insights Library
Research Personas
Research Design Plan Template
Usability Script Template
Research Report Template
Feature Development Program
I created the OpenSearch release milestone program followed by product, design and engineering leaders to launch their feature. This program consists of a feature brief template that contains useful and usable documentation/copy prior to shipping to OpenSearch customers that is also available to the Github community. Each release requires an initial review, check-in and demo session to be scheduled and reviewed by senior leaders prior to shipping.
Programs
Weekly Scorecard Review Program
Feature Review Program
Weekly Engineering Demo Session Program
Artifacts
Feature Brief Template
Release Status Weekly Report
Product Feature Review Request Intake Form
Product Milestone and Work-back Plan Template
Feature Marketing Tier Template
Github Feature Proposal
Application Security how-to
PR FAQ template
Bug Bash/ UX QA how-to
Documentation Engagement Process Template
Search Applications Program
Crafted the first plug-in program for the OpenSearch team, Search Applications, a vertical within OpenSearch Dashboards. I supported the Software Development Manager, Product Manager and Senior Design Manager with creating program rituals, developing strategic long-term and tactical short term goals. I crafted the strategic long term goals that formed the program's multi-year journey, as well as drafted the framework of the program’s 3 year plan. The tactical short term goals identified the milestones and deliverables along the journey that will be used to assist the Search team on tracking the progress to meeting their strategic goals, and will be utilized within the next quarter’s operating plan.
Programs
Backlog Refinement and Prioritization
Weekly Search Program Meeting
Bi-weekly Sprints and Retrospectives
Bi-weekly Program Review
Quarterly Program Review
Search Metrics Program
Engineering Excellence Program
Artifacts
Operating Model
2022 and 2023 Roadmap
Team Charter and Tenets
Github Project Board
Search Engineering Intake Form
Bi-weekly program review template
Quarterly program review
Retrospective session template
Roadmap template
Search Personas, User Stories, Journey Map
Design Ops Community of Practice Founder
Founded the DesignOps Community of Practice (CoP) to establish a framework for Design Producers within the Amazon-wide organization to collaborate and create functional growth within the business. The CoP focuses on strategic initiatives to broaden industry knowledge and provide mechanisms to streamline and scale best practices to multiple teams within AWS and Amazon.
Programs
Design Producer Office Hours
DesOps Context Program
DesOps Career Development Program
DesOps Hiring Program
Monthly DesOps Education Program
Due to confidentiality, portfolio deep dives into program or artifact specifics will be presented upon request during interview and panel presentations.